Simple is as simple does - Why the Pre-action protocol for debt claims is bound to fail
In October this year businesses who deal with consumers are bracing themselves for the additional noise their printers and post-rooms will be making moving forward as they start to print huge volumes of additional documents and spend lots more on their postage costs when chasing their debts. ISO environmental certifications will be put at risk as their post staff spend half their lives shuffling additional reams of paper and their office staff half their lives dealing with all the additional queries they will be faced with trying to ensure they meet the new regulatory requirements of the Pre-action protocol for debt claims. The above might seem like a mild over exaggeration but the reality is that these changes will cost businesses more in time and resources. For that reason, I find this a very strange amendment to the court rules; not least because it takes a simplistic process which was working really well in almost all cases ("Simple i...